Privacy Policy

The protection of your personal data is a priority for Exclusive Village. In this policy, we explain who we are, the purposes for which we use your data, how we process it, with whom we share it, how long we retain it, and how you can exercise your rights.

Who Are We?

Exclusive Village – Gestão de Alojamentos Locais is the entity responsible for processing your personal data, in accordance with the General Data Protection Regulation (GDPR).

Purposes of Data Processing

Your personal data may be collected and processed for the following purposes:

a) Compliance with legal obligations, including mandatory communications to the SEF (Immigration and Borders Service) and invoicing.
b) Execution of accommodation or property management contracts, including management of bookings, check-ins and check-outs, security deposits, and additional services (cleaning, transfers, breakfast, etc.).
c) Sending informative or promotional communications via email, SMS, or other digital platforms, provided you have given your consent.
d) Protection of properties managed by Exclusive Village and for internal statistical purposes.

Failure to provide the necessary data may prevent the execution of the contracted services or compromise compliance with legal obligations.

Personal Data Collected

We collect only the data strictly necessary for providing our services, namely:

  • Identification and contact details

  • Payment and billing information

  • Information required for communication with the competent authorities

Legal Basis for Processing

We process your data based on:

  • The execution of contracts (Art. 6(1)(b) GDPR)

  • Compliance with legal obligations (Art. 6(1)(c))

  • Your consent, when applicable (Art. 6(1)(a))

  • Exclusive Village’s legitimate interest (Art. 6(1)(f))

Data Retention Period

We retain your data only for the period necessary to fulfill the purposes for which it was collected, unless longer retention periods are required by law.

Sharing of Personal Data

Your data may be shared with:

a) Partner entities or service providers of Exclusive Village (cleaning, maintenance, accounting, technology, digital marketing, etc.)
b) Public authorities such as SEF and the Tax Authority
c) Judicial or regulatory authorities, when legally required

In all cases, we ensure that partners apply data protection measures equivalent to our own.

International Data Transfers

Your data will not be transferred outside the European Union, except as legally permitted, and always ensuring adequate protection.

Your Rights

As a data subject, you have the right to:

  • Access, rectify, or delete your data

  • Restrict or object to its processing

  • Data portability

  • Withdraw consent at any time (where applicable)

  • File a complaint with the Portuguese Data Protection Authority (CNPD)

Security and Confidentiality

We adopt technical and organizational measures to ensure the security of your data. The information you entrust to us is treated with confidentiality and will not be sold or shared for commercial purposes.

Data transmission over the Internet always involves risks, and therefore, we cannot guarantee absolute security.

Contact for Personal Data Matters

If you have any questions or wish to exercise your rights, you may contact us via:

Email: geral@exclusivevillage.pt
Address: Rua do Arrabalde de São João de Fora nº58, 4990-097 Ponte de Lima, Portugal

This Privacy Policy may be updated periodically. We recommend regular consultation.